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Social Media and Blogs – Best Practices and Resources

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Publications, best practices, reports and other resources that can help local governments and regional agencies use social media and blogs effectively to inform residents, solicit ideas and feedback, and promote public engagement.

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Materials from CSAC 2009 Annual Conference Session on Social Media

Here are materials referred to in the session on social media at CSAC’s Annual Conference in Monterey.

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Supreme Court Limits Honest Services Fraud Law

In a June 24, 2010 opinion, the U.S. Supreme Court has limited the scope of the federal crime of “honest services” fraud. The case involving a private sector actor (former Enron executive Jeffrey Skilling).

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Understanding the Brave New World of Social Media

groundswell91.gifIn Groundswell, authors Charlene Li and Josh Bernoff offer organizations insights on strategies for harnessing the power of social technologies like blogs, social networks, and YouTube. Ms. Li was well received as a keynote speaker at a recent League of California Cities conference. 

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Harnessing the Power of Social Media: Strategies for City Managers by Rick Cole
PM Magazine, October 2009

Ventura City Manager Rick Cole explores how the rising popularity of social media applications can be harnessed by public managers looking for new ways to build community and engage residents.

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Florida Grapples with Social Media Legal Issues

Florida’s Attorney General has interpreted language in Florida’s Public Records Act as possibly making content on social media pages public records subject to the state’s retention policies. 

 The AG’s opinion and the city attorney’s analysis of it appear in the pod at right.

The ruling resulted in a caution posted on the city’s official (there are a number of unofficial ones) Facebook page and a variety of disclosures on the city’s website relating to Facebook.

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Articles on Public Agency Use of Social Media from Mashable.Com

Journalism student Tanveer Ali describes some ways that public agencies are using social media in How Social Media is Changing Government Agencies.  The article also contains a number of links to other interesting articles, including 5 Ways Government Works Better with Social Media.

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Facebook Launches a Government Page

Facebook has a page created to help governments understand how to use Facebook.  The page offers a variety of links to ways in which public agencies are using Facebook to connect with the public.

 

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