Local agencies inform, consult or deliberate with the greater
community in a variety of ways. Resources in this section provide
decision makers information on how to enhance their public
For officials interested in understanding the options and
opportunities associated with broadening and deepening their
public engagement activities, please check out the Institute’s
resources on public
This tip sheet offers ideas for the planning and delivery of public engagement activities when participants’ deeply held views and values make successful outcomes more of a challenge. Public engagement processes are often forums for very deeply held concerns. In some cases, public engagement participants will have very strongly held views about the topics to be discussed; the local (or regional) agency and officials involved; and/or the public engagement process itself. This resource provides tips for overcoming these challenges.
This article provides strategies that leaders can employ to
maximize the likelihood that public meetings on controversial
issues will involve constructive exchanges that contribute to the
best decision being made.