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TIERS Public Engagement Learning Lab


TIERS Public Engagement Learning Lab

“The TIERS training was incredibly motivating for our team and we were able to immediately put what we learned about the TIERS process to work on our current projects. We left with best practices and a clear process we can follow”
– Mayor Gurrola, City of Arvin

Upcoming Public Engagement Learning Labs & Registration

For inquiries or more information, please email Hanna Stelmakhovych or call (916) 658-8221.

Learning Lab Overview 

The TIERS Public Engagement Learning Lab is a comprehensive training and coaching program from ILG that provides local government teams of 2-5 individuals with hands-on instruction and coaching on the TIERS Framework.

By participating in the TIERS Learning Lab, staff and electeds will learn how to utilize, customize and implement the TIERS tools and processes.

The TIERS Public Engagement Learning Lab will help you build and manage successful public engagement in order to support local government work, stakeholder input and project success.

TIERS Public Engagement Learning Lab Components

The TIERS Learning Lab consists of training and support over six month period for an agency team of up to five people. This six-month hands on coaching opportunity includes:

  • Private initial kickoff consultation with ILG to discuss your public engagement goals, projects and challenges; and to select your Learning Lab public engagement case
  • Immersive two-day Public Engagement Workshop to learn the TIERS Framework and apply to your individual public engagement project needs
  • Hands-on, participatory in-person training with expert coaches and peer learning
  • Training workshop materials, templates, online tools & meals
  • Up to two hours of ILG public engagement private consulting and customized implementation coaching
  • Three monthly ‘Open Lab’ calls for problem solving, project support, and peer-to-peer sharing and learning
  • TIERS Certificate of Participation from the Institute for Local Government

Learning Lab Tuition Options

Option 1: Large Team Pricing                                                               

  • 3-5 Participants
  • Two-day immersive off-site Public Engagement Workshop (w/meals)
  • Private initial kickoff consultation with ILG
  • TIERS materials, templates & online tools
  • Monthly ‘Open Lab’ calls for problem solving, peer-to-peer learning and coaching
  • Up to 2 hours of ILG private public engagement consulting

                                                                    $4,700 per team

Option 2: Small Team Pricing

  • 2 Participants
  • Two-day immersive off-site Public Engagement Workshop (w/meals)
  • Private initial kickoff consultation with ILG
  • TIERS materials, templates & online tools
  • Monthly ‘Open Lab’ calls for problem solving, peer-to-peer learning and coaching

                                                                  $2,800 per small team

*A 20% discount will be given to teams that register early.

Past Learning Labs 

  • San Diego, September 2019
  • Danville, April 2019
  • West Sacramento, January 2019
  • San Diego, June 2018
  • Sacramento, March 2018
  • San Mateo, February 2018
  • Riverside, March 2017
  • Fresno, January 2017


“The TIERS structure is great. Any organization can develop a structure, but the fact that ILG has done this is a real benefit to us. When a problem comes up I can go back to TIERS tools and templates and check my steps to make sure that we are coming back around. TIERS is truly a game changer — remarkably useful and time saving.  As an added bonus, the training coordinators are around to help us answer questions/give us ideas on specific issues, months after the training.”
– Kris Balaji, Director of Public Works, San Joaquin County

“TIERS is the much-needed answer to many of the problems we have encountered in the public engagement process.  The TIERS techniques, thought process, and structured approach to stepping back, planning, and learning how to work as a team are exceptionally useful and practical.  TIERS provided our entire team with a newfound confidence in handling the public communication process.”
– Otis Greer, Director of Legislative & Public Affairs, San Bernardino County Transportation Authority

“Attending TIERS was a great learning experience for the San Joaquin Regional Transit District (RTD) team. The training helped us understand why our traditional methods of public outreach were not as effective as we hoped, and it provided insight into how we could enhance those efforts in the future.  Spending time together as a team was helpful, and the exercises and tools presented were enlightening. The methods we learned at TIERS have already changed our public engagement process. Using many specific techniques that we learned and working as a team, RTD increased our annual Unmet Transit Needs responses from 12 last year to over 1,350 this year!”
– Donna DeMartino, Chief Executive Officer, San Joaquin Regional Transit District

“TIERS was eye opening for even the experienced people on our team. We learned how to really frame and plan for engagement, and some great new tools for the work. Thank you ILG!
– Lori Sassoon, Deputy City Manager, Administrative Services, City of Rancho Cucamonga

“Although the County had recently held 66 community workshops, experienced staff still found the TIERS Learning Lab to be educational and enlightening.  TIERS is unlike previous public outreach training as it is a system of options and ideas within a process.  We are using the information to inform our current public outreach to be more inclusive, include a variety of activities and input methods, and be better advertised.”
- Karen Watkins, Planning Manager, San Bernardino County Land Use Services

“The TIERS structure provided Fallbrook Regional Health District the tools we needed to launch our community engagement activities prior to the selling of the hospital. I was able to be proactive to help us get the word out and be in control of our message. We are looking forward to using this effective structure again as the District anticipates the purchase of land for a Wellness Center, “Health Under One Roof”.”
Bobbi Palmer, MBA, MSW, Executive Director, Fallbrook Regional Health District

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