The Language Access Guide explains the laws that require language
access to ensure that limited English-proficient residents have
access to public services and an opportunity to participate in
The Language Access Checklists are a companion to the guide,
which include: tips on providing language access; conducting a
self-assessment; implementing an ordinance; implementing best
practices with no ordinance and addressing common
This article provides strategies that leaders can employ to
maximize the likelihood that public meetings on controversial
issues will involve constructive exchanges that contribute to the
best decision being made.
Local officials often find that only a relatively small number of
community members actually take part in public conversations and
forums. A failure to involve a cross-section of residents
limits the effectiveness of these public engagement efforts and
negatively impacts the breadth and quality of ideas contributed.
It can also reduce community support for the final decisions.
This publication provides ten essential strategies to extend
participation and increase the views and voices in a community’s
public engagement activities.
This award-winning paper, Taking the Bite Out of Blogs: Ethics in
Cyberspace, provides clear policy and ethics guidelines. Also
watch a short video interview with a county supervisor who shares
some perspective on managing online public comments.
This publication offers practical recommendations for making
partnerships with clergy and congregations successful, while
noting the necessary boundaries between public and religion
This publication provides insights and examples to help ensure
greater public involvement of immigrant residents. This
publication provides insights and examples to help ensure greater
public involvement of immigrant residents.