Pew Study on Online Access to Public Agency Services
PEW Research Center, April 2010
The study, “Government Online: The Internet Gives Citizens New Paths to Government Services and Information,” among other things, shows Americans are turning in large numbers to government websites to access information and services.
For example, fully 82 percent of internet users (representing 61 percent of all American adults) looked for information or completed a transaction on a government website in the twelve months preceding this survey. The study suggests that efforts by public agencies to post their data online are resonating with citizens. Resident interaction with public agencies also are moving beyond “web 1.0): the public is not simply going online for data and information. It wants to share their personal views on the business of government.
For more, see link to document at right.