The Institute for Local Government has developed a new five pillar framework any local government can use to plan and execute public engagement efforts.
The TIERS Public Engagement Framework and its companion program, the TIERS Learning Lab, provide a step-by-step approach to public engagement at any level. For more information about ILG’s TIERS Learning Lab please contact firstname.lastname@example.org.
For example: public engagement assigned within job description(s); commitment to train electeds and staff in public engagement policy and/or skills; ongoing communication strategies that go beyond traditional methods such as ethnic media
Send out periodic surveys to understand satisfaction with public engagement related efforts and policies
Ask for help when needed from organizations like ILG and/or consultants
Step 2: External- Your Community
Consider beneficial shifts in external relations
For example: set and track metrics related to in-person and phone meetings with diverse and underrepresented community members, choose time bound goals; engage with local leadership programs
Step 3: Policy Change
Consider policy review/change/adoption
Commitment to review public engagement related policies if they have not been systematically reviewed in the last ten years
Adopt a resolution demonstrating commitment to public engagement