Step 1: Internal Organizational 

• Consider beneficial organizational shifts
  • For example: public engagement assigned within job description(s); commitment to train electeds and staff in public engagement policy and/or skills; ongoing communication strategies that go beyond traditional methods such as ethnic media
  • Send out periodic surveys to understand satisfaction with public engagement related efforts and policies
  • Ask for help when needed from organizations like ILG and/or consultants

Step 2: External- Your Community

• Consider beneficial shifts in external relations
  • For example: set and track metrics related to in-person and phone meetings with diverse and underrepresented community members, choose time bound goals; engage with local leadership programs 

Step 3: Policy Change 

• Consider policy review/change/adoption 
  • Commitment to review public engagement related policies if they have not been systematically reviewed in the last ten years
  • Adopt a resolution demonstrating commitment to public engagement