Technology is a powerful tool for public engagement. It can help cities and counties change the who, how, when and where of participation in local decision making. Yet it’s not a solution by itself. Whether they are oriented to the cutting edge or using more familiar tools, local officials who benefit most from technology are clear about their purposes, audiences and have staff in place to maintain it well.
This survey is prepared by the New America Foundation, you can download this paper for a broad survey of some of the different ways local governments in California are using digital technology for civic engagement and service improvements.