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Book: Dealing with An Angry Public

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Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes, by Lawrence Susskind and Patrick Field, offers a helpful framework for dealing with contentious situations. This is the book referred to in the Institute’s white paper on dealing with emotional audiences.

This title can be purchased/ordered through local bookstores.
 

 

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Dealing with Emotional Audiences

This article provides strategies that leaders can employ to maximize the likelihood that public meetings on controversial issues will involve constructive exchanges that contribute to the best decision being made.

Dealing with Emotional Audiences

Additionally, a piece from the Orange County Human Relations Commission is available, “Free Speech vs Hate Speech: Practical Guidelines for Managing Public Forums.”

Free Speech vs. Hate Speech - Orange County Human Relations Commission

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