Community: City of Perris

Population: 69,967

Summary:

The City of Perris, located in Southern California’s Riverside County, faced a public health problem due to an outdated septic system that could not keep pace with the population growth in the Enchanted Heights neighborhood.Before a new sewer system could be built, homeowners needed to sign a right-of-entry form to allow city officials to come into their homes and disconnect old septic systems.This necessary step created a significant public engagement challenge – and opportunity – for the city as many of th