Community: City of Perris
Population: 69,967
Summary:
The City of Perris, located in Southern California’s Riverside
County, faced a public health problem due to an outdated septic
system that could not keep pace with the population growth in the
Enchanted Heights neighborhood.Before a new sewer system could be
built, homeowners needed to sign a right-of-entry form to allow
city officials to come into their homes and disconnect old septic
systems.This necessary step created a significant public
engagement challenge – and opportunity – for the city as many of
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