Best practice advice, reports and other resources to help local officials with engaging residents using online technology.

• Online Town Hall Meeting: Study on Public Trust Implications. This study, conducted in collaboration with a variety of universities and funded by foundations, analyzes Congress’ experience with using online town hall meetings.

  • Open Policy Making 101 – 10 Questions to Ask Before Launching Your Online Public Consultation. When done right, online public consultations can be very rewarding experiences that produce significant value for everyone involved. Here are ten key questions to consider before you take the plunge. This resource was developed collaboratively by Joe Goldman of AmericaSpeaks and Joe Peters of Ascentum. Both of these organizations have extensive experience developing and testing online models of public engagement.